贝恩研究：近四成公司AI成本节省目标未达成，人类干预是主因

Bain study finds companies miss AI savings targets because humans keep getting in the way

AI 导读

贝恩咨询对951家公司的调查显示，近40%的企业AI成本节省幅度不足10%，而大多数公司原定目标为11%至20%。原因之一是仅有7%的企业实际运行完全自主的AI智能体，其商业案例却假设了全自动化。

正文 · 原文

AI budgets are growing, but returns aren't keeping up. A Bain & Company survey of 951 companies found almost 40 percent achieved less than 10 percent in AI cost savings, even though the most common target was 11 to 20 percent. Still, 14 percent saved more than 21 percent, and 43 percent cleared 10 percent. Nine out of ten companies plan to increase their AI investments anyway, especially in AI agents.

Nearly 40 percent of companies that measured AI cost savings landed below 10 percent, even though most had targeted 11 to 20 percent. | via Bain

One reason savings are lagging is too much human involvement, according to the study. Only 7 percent run fully autonomous AI agents, even though their business cases assume that level of automation. 32 percent loop in humans only when needed, while the most common setup (38 percent) still requires human approval.

Data access remains the biggest hurdle, cited by 41 percent. Bain says companies should treat it as a management issue, not an IT task, and rethink processes before rolling out AI.